Restaurant FAQ

We have compiled some frequently asked questions in this Restaurant FAQ to help you learn more about our machines.

Your questions related to the restaurant sector

Are your machines compliant with food safety standards?

Yes, all our equipment is designed and manufactured in accordance with European and international food safety and hygiene standards, such as CE, NSF, and ISO. Our materials, mainly food-grade stainless steel, ensure safe and durable use. Each machine is tested before shipment to ensure it meets these strict standards.

Are your machines suitable for high-volume kitchens?

Yes, our equipment is designed for heavy-duty use. Each component is selected for its durability and longevity, and our machines can operate for several hours a day without loss of performance. Whether you are preparing hundreds of dishes per day or continuous production, they are built to withstand the pace of professional kitchens.

Do you offer after-sales service?

Yes, we provide a responsive and comprehensive after-sales service for all our clients. From the moment you order your equipment, you receive personalized support: our technical team is available to answer your questions, quickly resolve any issues, and guide you in the maintenance or use of the machine.

What is the average lifespan of your equipment?

Our machines are designed to last many years in a professional environment. The average lifespan ranges from 10 to 15 years depending on usage and maintenance, thanks to robust materials and industrial-quality components. Regular maintenance can further extend this longevity.

Do you offer training for using the machines?

We provide an explanatory video to help you better understand and use our devices and equipment. Our after-sales service is also available to quickly answer any questions and assist you in case of any issues with our machines.

Can your machines be used for different types of cuisine (Indian, French, Asian…)?

Yes, our equipment is versatile and designed to adapt to different culinary styles. For example, a rotary oven can bake naans, pizzas, or flatbreads.

Are your machines manufactured locally or imported?

Our machines are manufactured in France, in our workshops in Armentières.

Are your machines suitable for both small restaurants and large industrial kitchens?

Yes, we have designed our machines to take up as little space as possible while ensuring a high level of usability.

Can you customize your machines according to a client’s specific needs?

We can indeed make certain modifications to our machines, provided they are feasible. You just need to contact us with your request, and we will assess its feasibility.