General Terms and Conditions of Sale
Rhino Machines
1. Identification of the Seller
The company Rhino Machines (hereinafter “the Seller”), registered with the Trade and Companies Register of Lille Métropole under number 908 838 469, with a share capital of €4,500, having its registered office at 4 Avenue Pierre Mauroy, 59280 Armentières (France).
Contact details: Click to show encoded email (email address for all correspondence, including withdrawal requests, questions relating to personal data, or complaints).
2. Scope and Availability of the Terms and Conditions of Sale
The present Terms and Conditions of Sale (TCS) apply to all sales of products or services concluded by the Seller, whether directly with customers or, where applicable, via its website or through authorized third-party platforms. As of today, orders for products are primarily made through direct contact and quotations, with no direct online sales or sales through platforms (such as LeBonCoin, eBay, etc.) currently offered. However, the Seller reserves the right to use these sales channels in the future, in which case the present TCS shall also apply.
In accordance with applicable legislation, these TCS are available on the Seller’s website and may be provided upon simple request to any professional buyer. They may also be attached to any quotation or purchase order issued by the Seller, so that the customer may review them before committing. Placing an order implies the Client’s (hereinafter “the Client”) full and unconditional acceptance of these TCS, whether acting as a professional or as a consumer.
Orders and Formation of the Contract
Rhino Machines makes every effort to provide transparent post-order support, within the limits of its availability:
An order confirmation is generally sent upon receipt of payment.
We strive to keep the Client informed of the main steps: manufacturing, preparation, and shipping.
A dedicated contact person can be reached for any questions, according to our hours and availability.
Any order for goods or services must be preceded by a quote or commercial offer issued by the Seller. The sale is only considered concluded after:
Payment or the Client’s explicit written acceptance of the quote or offer (for example, by signing the quote or approving it via email), and
Confirmation of this acceptance by the Seller. Once accepted by the Seller, the order is final and binding: the Client may no longer cancel it without the Seller’s written consent. In the event of an accepted cancellation, the Seller may require compensation corresponding to the costs incurred or damages suffered.
The Seller reserves the right to refuse or suspend an order in the event of an unresolved prior dispute with the Client, non-payment in full or in part of a previous order, or if the Client does not provide sufficient financial guarantees.
If the Seller implements an online ordering system on its website in the future, or conducts sales via partner marketplaces, the specific ordering procedures for these methods (for example, adding items to the cart and confirming the order online) will be detailed on the relevant platforms. In all cases, such online or marketplace sales will also be governed by these Terms and Conditions of Sale.
4. Prices
The prices of products and services are indicated in euros and are, by default, exclusive of taxes (VAT), unless otherwise stated. Any applicable tax, duty, or levy (including VAT at the rate in effect at the time of invoicing) will be added to the net price. The applicable prices are those in effect on the day the order is placed, as shown on the quote validated by the Client or on the Seller’s price list.
Unless otherwise specifically agreed, price offers or quotes issued by the Seller are valid for a limited period (usually indicated on the quote, e.g., 30 days). Beyond this period, the Seller reserves the right to modify the prices. Prices may also be revised in the event of particular economic conditions or changes to the scope of the order (for example, changes in the technical specifications requested by the Client).
5. Terms and Methods of Payment
5.1. 5.1. Payment Security:
Once the payment (deposit or balance) has been received, Rhino Machines undertakes, within the limits of its capabilities, to ensure regular follow-up of the order until delivery.
In the event of any difficulty or unforeseen circumstance beyond our control, the Client will be informed as soon as possible to find a mutually acceptable solution (adjustment of deadlines, alternative solution, or refund if delivery proves impossible).
5.2. Payment Terms:
Unless otherwise stated on the quote or invoice, payments are due in full upon order (or upon receipt of the invoice). A deposit may be required at the time of order, with the balance payable before delivery or by the agreed due date. Professional clients may be granted specific payment terms indicated on the invoice, within the limits of applicable law.
5.3. Accepted Payment Methods:
The Seller accepts the following payment methods:
Bank check (issued by a bank domiciled in France), made payable to Rhino Machines.
Bank transfer to the account details provided on the invoice (IBAN indicated).
Credit/debit card via a payment terminal or a secure link if offered.
Cash (in euros, up to the legal limit of €1,000 per transaction for cash payments).
Installment payments: the Seller may offer staged payments through a partner financial institution (subject to acceptance of the Client’s application by said institution). The terms of any installment plan will be specified on a case-by-case basis (number of installments, possible credit costs, etc.).
5.4. No Discount:
Unless otherwise agreed, no discount (price reduction for early payment) shall be granted in the event of payment before the due date.
5.5. Late or Missed Payment:
In the event of late payment, i.e., after the due date indicated on the invoice, late payment penalties shall be automatically applied. The interest rate for these penalties is set at three (3) times the current legal interest rate, calculated per day of delay. These penalties accrue from the day following the due date until full payment of the amounts owed. In addition, for professional clients, a fixed compensation of €40 is automatically due to the Seller for collection costs, in accordance with the provisions of Article L441-10 of the French Commercial Code. If the actual collection costs incurred by the Seller exceed €40, additional compensation may be requested upon justification.
Failure to pay, in whole or in part, an invoice by its due date shall render immediately payable the outstanding balance on all other invoices issued to the Client, without prejudice to the Seller’s right to suspend or cancel any ongoing orders. The Seller also reserves the right to bring the matter before the competent court so that the defaulting Client may, if applicable, be ordered to pay damages to compensate for any loss suffered.
6. Delivery and Transfer of Risks
6.1. Delivery Terms:
The delivery conditions (lead times, location, carrier, installation, Incoterms) are agreed on a case-by-case basis with the Client and specified in the quote or order confirmation.
Rhino Machines undertakes to deliver the products under the agreed conditions. Delivery times are indicative, but the Seller makes every effort to meet them.
In the event of temporary hindrance (force majeure or logistical difficulties beyond our control), the Client will be informed immediately, and a new delivery date will be proposed.
Guarantee of Proper Execution:
If Rhino Machines fails to deliver the ordered product within a reasonable time after a written formal notice remains without effect, the Client will have the right to cancel the order and obtain a full refund of the amounts paid, without any costs or penalties.
6.2. Transfer of Risks:
The risk of loss or damage to the products is transferred to the Client upon physical receipt of the products by the Client (or by a third party designated by them), in accordance with the legal provisions applicable to consumer clients. For professional clients, unless otherwise agreed, the transfer of risks occurs as soon as the products are handed over to the carrier or made available to the Client at the Seller’s warehouses. The Client is responsible, where applicable, for making precise reservations on the carrier’s delivery note in case of missing or damaged goods and for exercising any recourse against the carrier within the legal deadlines.
6.3. Receipt of Products:
The Client agrees to check the apparent conformity of the delivered or collected products (quantity, reference, absence of external damage) and to submit any claim or precise reservation to the Seller within 48 hours following receipt. After this period, the products will be deemed free from apparent defects and compliant in quantity/quality, except in the case of proven hidden defects (see the Warranty clause below). In the event of confirmed non-conformity or an apparent defect duly reported within the deadline, the Seller undertakes to remedy the issue or replace the affected product at their own expense, as quickly as possible.
7. Retention of Title
The Seller retains full ownership of the products sold until full payment of the principal price and any additional charges has been received. In the event of non-payment by the due date, the Seller may reclaim the products and obtain their return at the Client’s expense and risk, without prejudice to any other remedies. This retention of title clause does not prevent the transfer of risk to the Client upon delivery, as stipulated in Section 6.2 above. Therefore, the Client undertakes, until full payment is made, not to resell or modify the products and to insure them against all risks, the Seller being entitled to request proof of such insurance.
8. Legal and Commercial Warranty
Quality Commitment:
Rhino Machines places great importance on providing a responsive after-sales service. We strive to find a quick solution in case of any issue: repair, replacement, or refund, in a spirit of cooperation with the Client.
8.1. Legal Warranties (Consumer Clients):
When the Client acts as a consumer (non-professional buyer), they benefit from the mandatory legal warranties, namely:
Legal warranty of conformity provided for in Articles L217-3 et seq. of the French Consumer Code, which applies to tangible movable goods. The Seller is required to deliver goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. This legal warranty of conformity is exercised free of charge for the consumer. It is valid for two (2) years from the date of delivery of the good, whether new, used, or reconditioned. During this period, any lack of conformity that appears is presumed to have existed at the time of delivery, unless proven otherwise. If the good is not in conformity (for example, if it does not match the description or does not function as expected), the consumer may obtain repair or replacement of the good, or, failing that, a refund, in accordance with Articles L217-4 to L217-14 of the French Consumer Code. This legal warranty applies independently of any commercial warranty that may be offered.
Legal warranty against hidden defects as provided for in Articles 1641 to 1649 of the French Civil Code. The Seller is required to guarantee the Client against hidden defects of the sold product that make it unfit for its intended use, or that so diminish its use that the Client would not have acquired it, or would have paid a lesser price if they had known of the defects. The buyer has a period of two (2) years from the discovery of the defect to enforce this warranty. In the case of proven hidden defects, the Client may choose to return the product and obtain a refund, or keep the product and receive a partial refund (estimatory action), in accordance with Article 1644 of the French Civil Code. The warranty against hidden defects applies to all sales, whether between professionals or with a consumer, without the Client needing to prove that the Seller knew of the defect.
In accordance with the law, the Seller cannot exclude or limit these legal warranties for a consumer. Therefore, the consumer always benefits from the legal warranty of conformity and the legal warranty against hidden defects, which apply independently of the commercial warranty mentioned below.
8.2. Commercial Warranty (Contractual Warranty):
Independent of the legal warranties described above, the Seller offers all its Clients (including professional clients) a contractual commercial warranty of 24 months on the products sold. This commercial warranty starts from the date of delivery of the product. It covers, for a period of two years, any breakdowns or malfunctions affecting the product, provided that it has been used under normal conditions in accordance with the manufacturer’s recommendations.
The specific terms of the 24-month commercial warranty are as follows: in the event of a defective product during this period, the Client must notify the Seller’s after-sales service (see Contact Details above), providing a description of the defect and proof of purchase. The Seller will then cover the repair of the product or its replacement with an equivalent product. If neither repair nor replacement is possible within a reasonable timeframe, the Seller may offer a refund of the product. Return shipping costs for the defective product, as well as shipping costs for the repaired or replaced product, are borne by the Seller under this commercial warranty.
The following are excluded from the 24-month commercial warranty: damages resulting from abnormal or non-compliant use of the product, negligence or fault of the Client (e.g., impact, unintended immersion, etc.), normal wear parts (e.g., filters, belts, batteries, if applicable), as well as any interventions or modifications carried out by the Client or a third party not authorized by the Seller. Additionally, the warranty does not cover consequences arising from cases of force majeure.
The commercial warranty provided by the Seller does not affect the legal warranties mentioned in Article 8.1 above, which the Consumer Client always benefits from. In the event of non-conformity or hidden defects covered by the legal warranties, the Consumer Client may exercise these rights free of charge, at their discretion, even after the expiration of the commercial warranty.
9. Right of Withdrawal (Consumer Clients)
This clause applies only to consumer clients (natural persons acting for purposes outside their trade, business, or profession) who have concluded a distance sales contract with the Seller (for example, via telephone solicitation, correspondence, or online sales). Professional clients or consumers purchasing in person (at the Seller’s premises) are not entitled to this statutory right of withdrawal.
In accordance with Article L221-18 of the French Consumer Code, the consumer client has a period of fourteen (14) days to exercise their right of withdrawal from a distance contract, without having to provide any justification. The 14-day period begins the day after the consumer receives the goods, either personally or through a third party designated by them (other than the carrier). If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
To exercise their right of withdrawal, the Client must notify the Seller of their decision to withdraw before the expiration of the 14-day period. This notification can be sent by email to Click to show encoded email, or by registered letter with acknowledgment of receipt sent to the Seller’s registered office. The Client may use the standard withdrawal form provided by the Seller (included as an annex to these Terms and Conditions or available on the website), or any clear statement expressing their intention to withdraw.
In the event of a valid withdrawal, the Seller will refund the Client the full amount paid, including any standard delivery costs, no later than 14 days from the date on which the Seller is informed of the Client’s decision to withdraw. Note: The Seller is not required to reimburse any additional costs if the Client has expressly chosen a delivery method more expensive than the standard delivery offered. Unless otherwise indicated by the Seller, the refund will be made using the same payment method used by the Client for the initial transaction.
The consumer Client exercising their right of withdrawal must return the relevant product to the Seller, at their own expense, in its original and complete condition (packaging, accessories, manual, etc.) no later than 14 days following the dispatch of their withdrawal notification. The Seller may agree with the Client to arrange for the collection of the product themselves; in this case, the agreed return costs will be deducted from the refund or charged to the Client. The Client may be held liable for any depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product (e.g., damage, excessive use of the returned item).
Exceptions to the right of withdrawal: In accordance with Article L221-28 of the French Consumer Code, certain contracts are not subject to withdrawal by the consumer. In particular, the right of withdrawal does not apply to goods that are custom-made or clearly personalized according to the Client’s specifications, goods that may deteriorate or expire quickly, unsealed audio/video recordings or software, newspapers or periodicals, etc. If such an exception applies to a product sold by the Seller, the Client will be explicitly informed before the conclusion of the order.
10. Personal Data (GDPR)
The Seller, as the data controller, collects and processes certain personal data of the Client (such as name, contact details, and payment information) for the purposes of managing orders, delivery, invoicing, and more broadly managing the customer relationship (order tracking, after-sales service, commercial prospecting if applicable). These processes are carried out in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR) and French law No. 78-17 of January 6, 1978, as amended (the “Data Protection Act”).
The data collected is strictly confidential and intended solely for the Seller and, where applicable, its partners involved in the execution of the order (carriers, payment service providers, etc.). The Seller undertakes to retain the data only for as long as necessary for the purposes for which it was collected and in compliance with the applicable legal retention periods.
In accordance with the GDPR, the Client has the right at any time to access, correct, or delete their personal data, as well as the right to restrict processing and to data portability. The Client also has the right to object to the processing of their data for commercial marketing purposes. To exercise these rights, the Client may send a request by email to Click to show encoded email or by postal mail addressed to the Seller’s registered office, providing proof of identity. The Seller will respond to any request within the legal deadlines (within a maximum of one month, extendable by two months for a valid reason).
For any additional information or complaints regarding the processing of personal data, the Client may contact the Seller using the above contact details. The Client also has the right to lodge a complaint with the competent data protection authority (in France, the CNIL) if they believe their rights have not been respected.
11. Customer Service and Complaints
For any questions, complaints, or requests for assistance regarding an order, the Client may contact the Seller’s Customer Service at the following contact details:
• By email: Click to show encoded email
• By mail: Rhino Machines, 4 Avenue Pierre Mauroy, 59280 Armentières, France.
The Seller undertakes to respond to the Client as promptly as possible and to seek an amicable solution to any complaint related to the performance of the contract.
Consumer Dispute Mediation (for consumer clients): In accordance with Article L612-1 of the French Consumer Code, any client qualifying as a consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with the Seller. In the event of a dispute not resolved through a prior written complaint to the Customer Service, the Seller offers the consumer the possibility to use the following mediator:
• Consumer Mediator to which the Seller is affiliated: (to be specified by the Seller – name, website, and contact details of the mediator).
To contact the mediator, the consumer client must provide proof that they have previously attempted to resolve the dispute directly with the Seller (via a written complaint). Once the mediator is involved, they will attempt to reconcile the parties’ positions and find an amicable solution, generally within 90 days. If no amicable agreement is reached through mediation, or if the Client chooses not to use mediation, they retain the right to take legal action as described below.
European Online Dispute Resolution (ODR) Platform: If the sale takes place online, the consumer Client may also, if they wish, use the European Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr, which facilitates the out-of-court settlement of online disputes.
12. Governing Law and Competent Jurisdiction
These General Terms and Conditions of Sale and the contract concluded between the Seller and the Client are governed by French law. The language of the contract and these GTC is French.
In the event of a dispute concerning the interpretation, formation, or performance of these GTC or an order, and in the absence of an amicable resolution (or mediation, for consumer clients, see Article 11), the French courts shall have jurisdiction. More specifically:
• If the Client is a professional, any dispute shall fall under the exclusive jurisdiction of the courts having material competence within the district of the Seller’s registered office (courts of Lille Métropole), including for summary proceedings, warranty claims, or multiple defendants. This jurisdiction clause shall not apply if the dispute falls under the exclusive competence of another court by virtue of a mandatory legal provision.
• If the Client is a consumer, they may bring an action, at their choice, before any court that is territorially competent under the Code of Civil Procedure (the court of the defendant’s residence or the court of the place of actual delivery of the product). The consumer may also, if they prefer, bring the case before a court within the jurisdiction of their domicile in accordance with Article R631-3 of the French Consumer Code, if this provision is more favorable to them.
13. Final Provisions – Acceptance of the Terms and Conditions of Sale
If any clause is declared null, the other provisions remain in effect.
Failure to enforce a right shall not constitute a waiver.
The Customer acknowledges having read and accepted these GTC without reservation.
In the event of any conflict between the French version of these Terms and Conditions of Sale and any translated version in another language, the French version shall prevail. These Terms and Conditions of Sale came into effect on 01/09/2025 (date of last update) and shall remain applicable until replaced by a new version.
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Legal sources and references: French Commercial Code (articles L441-1 et seq.), French Consumer Code (articles L221-18, L612-1, etc.), French Civil Code (articles 1641 et seq.).
Contact Us
Address
4 avenue Pierre Mauroy, 59280, Armentières
